Impacto de la Gestión del Conocimiento en la Innovación de las PYMES de Desarrollo de Software en México
Resumen
Los modelos de gestión del conocimiento son esenciales para impulsar innovaciones sistémicas y deben personalizarse según las necesidades específicas de cada sector. Este estudio se enfoca en desarrollar un modelo adaptado a las pequeñas y medianas empresas (PYMES) de software, para optimizar sus procesos de innovación de productos. Utilizando una metodología cualitativa deductiva y el Análisis Cualitativo Comparativo, se identificaron ocho variables críticas en la gestión del conocimiento que influyen en la capacidad de innovación, aunque su relevancia varía. La investigación propone un modelo cualitativo que sirve como estructura para analizar y gestionar eficazmente los procesos de innovación de manera equilibrada y sistemática.
Descargas
Citas
Alavi, M., & Leidner, D. E. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107-136.
https://doi.org/10.2307/3250961
Ali, A., Bahadur, W., Wang, N., Luqman, A., & Khan, A. N. (2020). Improving team innovation performance: Role of social media and team knowledge management capabilities. Technology in Society, 61, 101259.
Alvarez, D. C. M., González, P. E. A., Cruz, L. M. H., & Chan, J. R. C. (2021). Aspectos tecnológicos y sociales para el impulso de la industria de software en México. Revista Electrónica sobre Tecnología, Educación y Sociedad, 8(16).
Biachi, G. G., & Guijarro, A. M. (2010). El apoyo a la innovación de la pyme en México. Un estudio exploratorio. Investigación y Ciencia, 18(47), 21-30.
Bixler, C. H. (2002). Applying the four pillars of knowledge management. Km World, 11(1), 10-20.
Carlsson, S. A., El Sawy, O., Eriksson, I. V., & Raven, A. (1996). Gaining Competitive Advantage Through Shared Knowledge Creation: In Search of a New Design Theory for Strategic Information Systems. ECIS,
Casal, J., & Mateu, E. (2003). Tipos de muestreo. Rev. Epidem. Med. Prev, 1(1), 3-7.
Chaithanapat, P., Punnakitikashem, P., Khin Khin Oo, N. C., & Rakthin, S. (2022). Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs. Journal of Innovation & Knowledge, 7(1), 100162.
https://doi.org/https://doi.org/10.1016/j.jik.2022.100162
Culkin, N., & Smith, D. (2000). An emotional business: a guide to understanding the motivations of small business decision takers. Qualitative Market Research: An International Journal, 3(3), 145-157. https://doi.org/10.1108/13522750010333898
Durst, S., & Runar Edvardsson, I. (2012). Knowledge management in SMEs: a literature review. Journal of Knowledge Management, 16(6), 879-903. https://doi.org/10.1108/13673271211276173
Heredia Zurita, A., & Dini, M. (2021). Análisis de las políticas de apoyo a las pymes para enfrentar la pandemia de COVID-19 en América Latina.
Hobday, M., Davies, A., & Prencipe, A. (2005). Systems integration: a core capability of the modern corporation. Industrial and Corporate Change, 14(6), 1109-1143.
https://doi.org/10.1093/icc/dth080
Hutchinson, V., & Quintas, P. (2008). Do SMEs do Knowledge Management?:Or Simply Manage what they Know? International Small Business Journal, 26(2), 131-154.
https://doi.org/10.1177/0266242607086571
Hyde Kenneth, F. (2000). Recognising deductive processes in qualitative research. Qualitative Market Research: An International Journal, 3(2), 82-90. https://doi.org/10.1108/13522750010322089
Kim, T. H., Choi, B., Lee, J.-N., & Sambamurthy, V. (2021). Portfolio effects of knowledge management strategies on firm performance: Complementarity or substitutability? Information & Management, 58(4), 103468. https://doi.org/https://doi.org/10.1016/j.im.2021.103468
Legewie, N. (2013). An Introduction to Applied Data Analysis with Qualitative Comparative Analysis [methodology; theory development; Qualitative Comparative Analysis (QCA); comparative analysis; applied data analysis]. 2013, 14(3). https://doi.org/10.17169/fqs-14.3.1961
Manesh, M. F., Pellegrini, M. M., Marzi, G., & Dabic, M. (2020). Knowledge management in the fourth industrial revolution: Mapping the literature and scoping future avenues. IEEE Transactions on Engineering Management, 68(1), 289-300.
McQueen, R. (1998). Four views of knowledge and knowledge management. AMCIS 1998 Proceedings, 204.
Science, 32(6), 525-538. https://doi.org/10.1177/0165551506067127
Nelson, R. R., & Winter, S. G. (1982). The Schumpeterian Tradeoff Revisited. The American Economic Review, 72(1), 114-132. www.jstor.org/stable/1808579
Petrov, V., Ćelić, Đ., Uzelac, Z., & Drašković, Z. (2020). Three pillars of knowledge management in SMEs: evidence from Serbia. International Entrepreneurship and Management Journal, 16(2), 417-438. https://doi.org/10.1007/s11365-018-00557-2
Samir, M. (2020). The Impact of Knowledge Management on SMEs Performance in Egypt. Open Access Library Journal, Vol.07No.07, 23, Article 101674.
https://doi.org/10.4236/oalib.1106445
Schneider, C. Q., & Wagemann, C. (2010). Standards of Good Practice in Qualitative Comparative Analysis (QCA) and Fuzzy-Sets. 9(3), 397.
https://doi.org/https://doi.org/10.1163/156913210X12493538729793
Schubert, P., Lincke, D.-M., & Schmid, B. (1998). A global knowledge medium as a virtual community: the NetAcademy concept. AMCIS 1998 Proceedings, 207.
Santhose, S. S., & Lawrence, L. N. (2023). Understanding the implementations and limitations in knowledge management and knowledge sharing using a systematic literature review. Current Psychology, 42(36), 32427-32442.
Suarez, D. R., & Leon, G. C. (2019). Las PyME de desarrollo de software. Modelos de mejora de sus procesos en Latinoamérica. Revista Espacios, 40(28).
Teixeira, E. K., Oliveira, M., & Curado, C. M. M. (2018). Knowledge management process arrangements and their impact on innovation. Business Information Review, 35(1), 29-38.
https://doi.org/10.1177/0266382118757771
Watson, I. (2001). Knowledge Management and Case-Based Reasoning: A Perfect Match? FLAIRS Conference,
Wi, H., Oh, S., Mun, J., & Jung, M. (2009). A team formation model based on knowledge and collaboration. Expert Systems with Applications, 36(5), 9121-9134.
https://doi.org/https://doi.org/10.1016/j.eswa.2008.12.031
Yew Wong, K., & Aspinwall, E. (2004). Characterizing knowledge management in the small business environment. Journal of Knowledge Management, 8(3), 44-61.
Derechos de autor 2024 Carla Patricia Bermúdez-Peña , Francisco Flores-Agüero , Luis Rodrigo Valencia-Pérez
Esta obra está bajo licencia internacional Creative Commons Reconocimiento 4.0.
.jpg)
.png)
.png)
1.png)
