Transforming Institutional Culture: Addressing Faculty and Staff Absenteeism in Higher Education

Palabras clave: organizational culture, institutional leadership, absenteeism, higher education performance, university governance

Resumen

Faculty and staff absenteeism continues to threaten institutional stability, academic continuity, and the overall quality of higher education institutions (HEIs). This study provides the first comprehensive empirical examination of absenteeism within Mexican HEIs, focusing on the relationship between organizational culture, leadership engagement, and workforce commitment at the Universidad Autónoma “Benito Juárez” de Oaxaca (UABJO). Employing a mixed-methods design that integrates quantitative survey data with qualitative interviews, the research identifies the institutional and cultural determinants that influence patterns of attendance and engagement. The findings reveal that limited leadership engagement, labor union disputes, inadequate professional incentives, and bureaucratic inefficiencies contribute to disengagement and absenteeism, while participatory governance, transparent communication, and structured recognition systems strengthen institutional commitment. The study reframes absenteeism not as an individual behavioral issue but as an outcome of governance quality and organizational culture. By situating absenteeism within the broader context of institutional reform, this research advances understanding of how leadership practices, incentive systems, and administrative structures can be strategically aligned to enhance accountability, motivation, and participation in higher education. The results offer actionable insights for policymakers and university leaders seeking to cultivate cultures of engagement and organizational trust across academic communities.

Descargas

La descarga de datos todavía no está disponible.

Citas

Abdullah, N., Shonubi, O., Hashim, R., & Hamid, N. (2016, 09/01). Recognition and Appreciation and its Psychological Effect on Job Satisfaction and Performance in a Malaysia IT Company: Systematic Review. IOSR Journal of Humanities and Social Science, 21, 47-55. https://doi.org/10.9790/0837-2109064755

AERA Code of Ethics: American Educational Research Association Approved by the AERA Council February 2011. (2011). Educational Researcher, 40(3), 145-156. https://doi.org/10.3102/0013189x11410403

Ahmed, A., Pereira, L., & Jane, K. (2024, 09/27). Mixed Methods Research: Combining both qualitative and quantitative approaches.

Alkhodary, D. A. (2023). Exploring the Relationship between Organizational Culture and Well-Being of Educational Institutions in Jordan. Administrative Sciences, 13(3), 92. https://www.mdpi.com/2076-3387/13/3/92

Allen, I. E., & Seaman, C. A. (2007, 07/01). Likert scales and data analyses. Quality Progress, 40, 64-65.

Antai, D., Oke, A., Braithwaite, P., & Anthony, D. S. (2015, Oct). A 'Balanced' Life: Work-Life Balance and Sickness Absence in Four Nordic Countries. Int J Occup Environ Med, 6(4), 205-222. https://doi.org/10.15171/ijoem.2015.667

Ardebilpour, M., Ardebilpour, A., Kerry, P., & Falahat, M. (2024, 08/08). Impact of organizational culture on employee commitment: Mediating role of employee engagement and perceived organizational support. Journal of Infrastructure, Policy and Development, 8, 4997. https://doi.org/10.24294/jipd.v8i8.4997

Arredondo-Soto, K. C., Serrano-Manrrique, J. P., Blanco-Fernandez, J., Hernández-Escobedo, G., Miranda-Ackerman, M. A., & García-Alcaraz, J. L. (2020). Modeling of the Factors of Higher Education Institutions (HEIs) Influencing the Strategic Linking Decisions with the Industrial Sector: Whole-Institution Approach. Sustainability, 12(8), 3089. https://www.mdpi.com/2071-1050/12/8/3089

Asim, M., Zhiying, L., Nadeem, M. A., Ghani, U., Arshad, M., & Yi, X. (2021). How Authoritarian Leadership Affects Employee's Helping Behavior? The Mediating Role of Rumination and Moderating Role of Psychological Ownership. Front Psychol, 12, 667348. https://doi.org/10.3389/fpsyg.2021.667348

Braun, V., & Clarke, V. (2006, 01/01). Using thematic analysis in psychology. Qualitative Research in Psychology, 3, 77-101. https://doi.org/10.1191/1478088706qp063oa

Condly, S., Clark, R., & Ph.D, H. (2003, 09/01). The Effects of Incentives on Workplace Performance: A Meta‐analytic Review of Research Studies 1. Performance Improvement Quarterly, 16, 46-63. https://doi.org/10.1111/j.1937-8327.2003.tb00287.x

de Jong, S., & del Junco, C. (2024, 2024/06/02). How do professional staff influence academic knowledge development? A literature review and research agenda. Studies in Higher Education, 49(6), 1042-1065. https://doi.org/10.1080/03075079.2023.2258155

European Commission: Directorate-General for Education, Y. S., & Culture. (2024). Wellbeing and mental health at school – Guidelines for school leaders, teachers and educators. Publications Office of the European Union. https://doi.org/doi/10.2766/760136

Gaudine, A., & Saks, A. (2001, 02/01). Effects of an absenteeism feedback intervention on employee absence behavior†. Journal of Organizational Behavior, 22, 15-29. https://doi.org/10.1002/job.73

Gelashvili, T. (2020). Going Paperless -- Main Challenges in EDRMS Implementation -- Case of Georgia. https://doi.org/10.48550/arXiv.2010.07019

Gerhart, B. (2017, 03/22). Incentives and Pay for Performance in the Workplace. https://doi.org/10.1016/bs.adms.2017.02.001

González Fiegehen, L., Espinoza, O., & Berbegal-Mirabent, J. (2015). Trends in Latin American Higher Education Systems. In (pp. 45-68). https://doi.org/10.1007/978-3-319-14684-3_2

Grigore, O. (2020, 12/21). Factors Contributing to Work-Related Absenteeism during the COVID-19 Pandemic. MANAGEMENT DYNAMICS IN THE KNOWLEDGE ECONOMY, 8, 401-418. https://doi.org/10.2478/mdke-2020-0026

Guillaume, R., & Apodaca, E. (2020, 01/27). Early career faculty of color and promotion and tenure: the intersection of advancement in the academy and cultural taxation. Race Ethnicity and Education, 25, 1-18. https://doi.org/10.1080/13613324.2020.1718084

Hadziahmetovic, N., & Salihovic, N. (2022, 06/17). The Role of Transparent Communication and Leadership in Employee Engagement. International Journal of Academic Research in Economics and Management Sciences, 11. https://doi.org/10.6007/IJAREMS/v11-i2/14067

Hamad, N., Adewusi, O., Unachukwu, C., Osawaru, B., Omolawal, S., Aliu, A., & David, I. (2024, 02/28). Organizational culture and leadership development: A human resources review of trends and best practices. Magna Scientia Advanced Research and Reviews, 10, 243-255. https://doi.org/10.30574/msarr.2024.10.1.0025

Hudson, B., Hunter, D., & Peckham, S. (2019, 2019/01/02). Policy failure and the policy-implementation gap: can policy support programs help? Policy Design and Practice, 2(1), 1-14. https://doi.org/10.1080/25741292.2018.1540378

Hunter, F., Ammigan, R., de Wit, H., Gregersen-Hermans, J., Jones, E., & Murphy, A. (2023). Internationalisation in higher education: Responding to new opportunities and challenges.

Irazabal, C. (2023). Governance, Institutional Coordination, and Socio-Spatial Justice: Reflections from Latin America and the Caribbean. In Carracedo García-Villalba, O (ed.). Resilient Urban Regeneration in Informal Settlements in the Tropics: Upgrading Strategies in Asia and Latin America. Singapore: Springer, 2021, 151-173. In (pp. 151-173).

Ismail, F., Abdullahi, M., Arnaut, M., Hadi, N., Yasmeen, B., Hadi, H., & Gwadabe, Z. (2024, 08/14). The Effect of Organizational Culture on Employee Engagement in Higher Education Institutions: The Mediating Role of Job Characteristics. Zhongguo Kuangye Daxue Xuebao/Journal of China University of Mining and Technology, 29, 141-152. https://doi.org/10.1654/zkdx.2024.29.3-11

Jankelova, N., & Joniakova, Z. (2021, Mar 18). Communication Skills and Transformational Leadership Style of First-Line Nurse Managers in Relation to Job Satisfaction of Nurses and Moderators of This Relationship. Healthcare (Basel), 9(3). https://doi.org/10.3390/healthcare9030346

Kearney, C., Dupont, R., Fensken, M., & Gonzálvez, C. (2023, 08/30). School attendance problems and absenteeism as early warning signals: review and implications for health-based protocols and school-based practices. Frontiers in Education, 8. https://doi.org/10.3389/feduc.2023.1253595

Khan, H., Rehmat, M., Butt, T. H., Farooqi, S., & Asim, J. (2020, 2020/12/09). Impact of transformational leadership on work performance, burnout and social loafing: a mediation model. Future Business Journal, 6(1), 40. https://doi.org/10.1186/s43093-020-00043-8

Kocakulah, M., Kelley, A., Mitchell, K., & Ruggieri, M. (2016, 05/02). Absenteeism Problems And Costs: Causes, Effects And Cures. International Business & Economics Research Journal (IBER), 15, 89. https://doi.org/10.19030/iber.v15i3.9673

Legare, F., Adekpedjou, R., Stacey, D., Turcotte, S., Kryworuchko, J., Graham, I. D., Lyddiatt, A., Politi, M. C., Thomson, R., Elwyn, G., & Donner-Banzhoff, N. (2018, Jul 19). Interventions for increasing the use of shared decision making by healthcare professionals. Cochrane Database Syst Rev, 7(7), CD006732. https://doi.org/10.1002/14651858.CD006732.pub4

Limna, P. (2023, 08/01). The Impact of NVivo in Qualitative Research: Perspectives from Graduate Students. Journal of Applied Learning & Teaching, 6. https://doi.org/10.37074/jalt.2023.6.2.17

López López, V. H., Ramos Sosa, M. C., Jiménez Santiago, R., Nolasco Cancino, H., Segura Salvador, A., Nivón Torres, G. F., Carreño Mendoza, V. M., Cabrera Fuentes, H. A., & Carreño López, C. E. (2025, 04/07). Innovación y Compromiso: Estrategias Globales y Regionales para Mitigar el Absentismo en la Educación Superior en México y América Latina. Ciencia Latina Revista Científica Multidisciplinar, 9(2), 1309-1323. https://doi.org/10.37811/cl_rcm.v9i2.16974

Lopez-Martin, E., & Topa, G. (2019). Organizational Culture and Job Demands and Resources: Their Impact on Employees’ Wellbeing in a Multivariate Multilevel Model. International Journal of Environmental Research and Public Health, 16(17), 3006. https://www.mdpi.com/1660-4601/16/17/3006

Ly, B. (2024, 2024/03/01/). Inclusion leadership and employee work engagement: The role of organizational commitment in Cambodian public organization. Asia Pacific Management Review, 29(1), 44-52. https://doi.org/https://doi.org/10.1016/j.apmrv.2023.06.003

Marchington, M. (2015, 2015/06/01/). Human resource management (HRM): Too busy looking up to see where it is going longer term? Human Resource Management Review, 25(2), 176-187. https://doi.org/https://doi.org/10.1016/j.hrmr.2015.01.007

Martin, A., & Matiaske, W. (2017, 01/01). Absenteeism as a Reaction to Harmful Behavior in the Workplace from a Stress Theory Point of View. management revu, 28, 227-254. https://doi.org/10.5771/0935-9915-2017-2-227

Mashuri, S., Sarib, M., Alhabsyi, F., Syam, H., & Ruslin, R. (2022, 02/27). Semi-structured Interview: A Methodological Reflection on the Development of a Qualitative Research Instrument in Educational Studies.

Mazzetti, G., & Schaufeli, W. (2022, 06/29). The impact of engaging leadership on employee engagement and team effectiveness: A longitudinal, multi-level study on the mediating role of personal- and team resources. PLoS One, 17, e0269433. https://doi.org/10.1371/journal.pone.0269433

Modise, P. (2024, 10/24). Ineffective Leaders are Unable to Carry Out Leadership Actions Successfully and Exhibit Incompatible Leadership Traits.

Monteiro, E., & Joseph, J. (2023, 06/05). A Review on the Impact of Workplace Culture on Employee Mental Health and Well-Being. International Journal of Case Studies in Business, IT, and Education, 291-317. https://doi.org/10.47992/IJCSBE.2581.6942.0274

Muresherwa, G., & Bama, H. K. N. (2024, 05/30). Towards Improving Class Attendance in Higher Education: A Case Study of a University of Technology in South Africa. International Journal of Learning Teaching and Educational Research, 23, 419-439. https://doi.org/10.26803/ijlter.23.5.22

Nneji, N., & Asikhia, P. (2021, 11/10). Organizational Culture and Organizational Performance: A Review of Literature. 3, 361-372. https://doi.org/10.35629/5252-0301361372

Noor, Z., Nayaz, N., Solanki, V., Manoj, A., & Sharma, A. (2020, 08/05). Impact of Rewards System on Employee Motivation: A Study of a Manufacturing Firm in Oman. International Journal of Business and Management Future, 4, 6-16. https://doi.org/10.46281/ijbmf.v4i2.692

Nyimbili Phd, F., & Nyimbili, L. (2024, 02/16). Types of Purposive Sampling Techniques with Their Examples and Application in Qualitative Research Studies. British Journal of Multidisciplinary and Advanced Studies, 5, 90-99. https://doi.org/10.37745/bjmas.2022.0419

OECD/IDB. (2022). Innovative and Entrepreneurial Universities in Latin America. OECD Publishing. https://doi.org/10.1787/ca45d22a-en

Oladimeji, K., Abdulkareem, A., & Ishola, A. (2023, 08/09). Talent Management, Organizational Culture and Employee Productivity: The Moderating Effect of Employee Involvement. Journal of Human Resource Management - HR Advances and Developments, 2023, 43-56. https://doi.org/10.46287/DPKF9953

Panda, A., & Gupta, R. (2001, 10/01). Understanding Organizational Culture: A Perspective on Roles for Leaders. Vikalpa, 26, 3-19. https://doi.org/10.1177/0256090920010402

Pérez Nebra, A., Sticca, M., Queiroga, F., & Tordera, N. (2021, 10/13). Brazilian Teachers’ Absenteeism: Work Design Predictive Model. International Journal of Educational Organization and Leadership, 28, 117-130. https://doi.org/10.18848/2329-1656/CGP/v28i02/117-130

Rasiah, R., Kaur, H., & Guptan, V. (2020). Business Continuity Plan in the Higher Education Industry: University Students’ Perceptions of the Effectiveness of Academic Continuity Plans during Covid-19 Pandemic. Applied System Innovation, 3(4), 51. https://www.mdpi.com/2571-5577/3/4/51

Solomon, K., & Sandhya, S. (2024, 12/27). Employee Engagement: The Key to Improving Performance. International Journal of Business and Management, 5, 89-89. https://doi.org/10.5539/ijbm.v5n12p89

Sosu, E. M., Dare, S., Goodfellow, C., & Klein, M. (2021). Socioeconomic status and school absenteeism: A systematic review and narrative synthesis. Review of Education, 9(3), e3291. https://doi.org/https://doi.org/10.1002/rev3.3291

Teodoro, A. (2015, 01/01). European and Latin American higher education between mirrors. Designing possible futures. Revista Lusofona de Educacao, 31, 11-32.

Treviño Reyes, R., & Lopez-Perez, J.-F. (2023, 2023-07-27). Job satisfaction, organizational commitment and burnout in teachers in Mexico [Structural empowerment, psychological empowerment, burnout, teachers, public institutions]. 2023, 13(3), 19. https://doi.org/10.3926/jotse.1435

Weideman, M., & Hofmeyr, K. (2020, 04/27). The influence of flexible work arrangements on employee engagement: An exploratory study. SA Journal of Human Resource Management, 18. https://doi.org/10.4102/sajhrm.v18i0.1209

Wolor, C. W., Ardiansyah, A., Rofaida, R., Nurkhin, A., & Rababah, M. A. (2022). Impact of Toxic Leadership on Employee Performance. Health Psychol Res, 10(4), 57551. https://doi.org/10.52965/001c.57551

Ystaas, L. M. K., Nikitara, M., Ghobrial, S., Latzourakis, E., Polychronis, G., & Constantinou, C. S. (2023, Sep 11). The Impact of Transformational Leadership in the Nursing Work Environment and Patients' Outcomes: A Systematic Review. Nurs Rep, 13(3), 1271-1290. https://doi.org/10.3390/nursrep13030108

Zhao, M. (2024, 2024/03/01/). Measuring online community culture: Scale development and validation. Computers in Human Behavior Reports, 13, 100375. https://doi.org/https://doi.org/10.1016/j.chbr.2024.100375

Castro Valdivieso, C., & Rivera Cid, R. I. (2025). Exploring EFL Instructors’ Strategies and challenges for learners Autonomy and Self-regulation in blended learning contexts in Chile. Ciencia Y Reflexión, 4(2), 2468–2491. https://doi.org/10.70747/cr.v4i2.419

Urquidez Romero , R., Avitia Sánchez, A., Cano Ramírez , D., Jiménez Montes , L. V., Barranco Merino, G. I., & Reyes Ruvalcaba, D. (2025). Programa de Intervención con un Suplemento Multivitamínico para Mejorar el Estado de Nutrición y Anemia en Niños en Condición de Vulnerabilidad Social de Ciudad Juárez Chihuahua. Ciencia Latina Revista Científica Multidisciplinar, 9(3), 8340-8354. https://doi.org/10.37811/cl_rcm.v9i3.18460

Añapa Quiñónez, P. L., Recalde Páez, J. P., Fey Zalamea, C. D., Rivera Quiñónez, E. D., & Acuri Pacheco, D. A. (2025). Estrategias para la Implementación Efectiva del Aprendizaje Híbrido (Blended Learning) en Instituciones Educativas Rurales del Ecuador: Un Análisis Integral. Ciencia Y Reflexión, 4(2), 1160–1184. https://doi.org/10.70747/cr.v4i2.325

Tenesaca Canchignia , D. C., Canchignia Bonilla, E. L., Remache Guamán, N. V., Guamán Sagñay , H. P., & Hualcopo Duchicela, U. E. (2025). Guía para padres con respecto al uso de dispositivos móviles el niños de nivel preparatorio. Arandu UTIC, 12(2), 287–307. https://doi.org/10.69639/arandu.v12i2.925

Araujo García, D., Chang Espinosa , O. Y., & Pérez Vázquez , D. (2025). Consultoría Estratégica para Mipymes: Estudio de Mercado para Impulsar el Desarrollo Regional en Perote, Veracruz. Estudios Y Perspectivas Revista Científica Y Académica , 5(3), 27–45. https://doi.org/10.61384/r.c.a.v5i3.1328

Simbaña Cabrera, H. A., Haro Jácome, O. F., García-Romero , C. A., & Analuisa García , P. S. (2025). La titulación rural, una propuesta colectiva que evidencia la realidad educativa de las escuelas multigrado. Emergentes - Revista Científica, 5(2), 1–14. https://doi.org/10.60112/erc.v5.i2.385

Cortés Viveros, N., Hernández García, R. A., Galván Sarabia, A., Olivares Galvan, H. R., & Texon Olguin, O. A. (2025). En Busca del Modelo Ideal para Determinar las Variables que Explican el Tiempo de Desempleo en Buscadores Xalapeños. Estudios Y Perspectivas Revista Científica Y Académica , 5(3), 65–81. https://doi.org/10.61384/r.c.a.v5i3.1332

Bernal Parraga, A. P., Salazar Véliz , E. T., Zambrano Lamilla, L. M., Espinoza Jaramillo , S. G., Morales García , C. S., Shinger Hipatia, N. S., & Zapata Calderón , S. J. (2025). Innovaciones Didácticas para Lengua y Literatura Basadas en el Aprendizaje Personalizado y Colaborativo . Revista Científica De Salud Y Desarrollo Humano , 6(2), 01–32. https://doi.org/10.61368/r.s.d.h.v6i2.574

Sabando Suárez, A. A., Vega Guamangate, J. M., García Gallirgos, V. J., & Mora Carpio, W. T. (2025). Impacto del Gasto Social en el Índice de Desarrollo Humano en Ecuador. periodo 2001-2023. Revista Veritas De Difusão Científica, 6(2), 1593–1633. https://doi.org/10.61616/rvdc.v6i2.707

Publicado
2025-10-20
Cómo citar
López López , V. H., Juárez Aracen , A., Cervantes Jarquín, V., Valdivieso Trujillo , R., Gallegos Santiago, A., de la Cruz Mendez, H., amírez Aguilar , J. R., & Carreño López, C. E. (2025). Transforming Institutional Culture: Addressing Faculty and Staff Absenteeism in Higher Education. Ciencia Latina Revista Científica Multidisciplinar, 9(5), 6769-6793. https://doi.org/10.37811/cl_rcm.v9i5.20058
Sección
Ciencias de la Educación

Artículos más leídos del mismo autor/a