Asistentes Personales Inteligentes en educación: Una revisión sistemática
Resumen
Los Asistentes Personales Inteligentes son sistemas que integran software y hardware que, en la última década, se han fortalecido con la incorporación de tecnologías de inteligencia artificial, procesamiento del lenguaje natural y reconocimiento de voz, orientándose principalmente al apoyo en tareas cotidianas de los usuarios. Sin embargo, en el ámbito educativo persiste una brecha digital significativa, particularmente para aquellos estudiantes con algún tipo de discapacidad visual o motriz. Este artículo presenta una revisión sistemática de literatura cuyo objetivo fue analizar el uso de estos asistentes en la educación, identificar los niveles de enseñanza en los que se aplican y determinar en qué medida incorporan un diseño con enfoque inclusivo. La revisión se basó en 47 artículos científicos publicados entre 2019 y 2024. Los resultados muestran que los asistentes se emplean en distintos niveles educativos, desde preescolar hasta universidad, con mayor presencia en el aprendizaje de idiomas y en la automatización de tareas escolares. Asimismo, se identifican retos en materia de seguridad, accesibilidad, personalización, ética y privacidad. En el ámbito inclusivo, los hallazgos subrayan la necesidad de impulsar el desarrollo de asistentes personales inteligentes que vaya más allá de integrar la inteligencia artificial en la educación, sino que, además, generen herramientas que permitan a los estudiantes con discapacidad afrontar los retos académicos de manera más equitativa y, con ello, transitar con éxito por los distintos niveles formativos
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Derechos de autor 2025 Nadia Berenice Totomol Elos , Miguel Angel Sánchez Martínez, María Del Rosario Suazo García , Salvador Herrera-Velarde
Esta obra está bajo licencia internacional Creative Commons Reconocimiento 4.0.
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