Comparando la satisfacción académica pre y post-pandemia: Caso de estudiantes universitarios en Chile
Palabras clave:
satisfacción académica de los estudiantes, educación superior tras la pandemia, calidad docente, tecnología educativa, educación técnica superior
Resumen
El objetivo de esta investigación es comparar las percepciones de satisfacción académica entre los estudiantes de educación técnica superior con respecto a los recursos tecnológicos y docentes antes y después de la pandemia de COVID-19. Se llevó a cabo un estudio cuantitativo, transversal y comparativo con dos grupos independientes durante la pandemia y en el período postpandémico. Se administró un cuestionario tipo Likert de 21 ítems, agrupados en dos dimensiones analíticas: enseñanza y recursos tecnológicos. Los datos se analizaron mediante estadísticas descriptivas, la prueba t de Welch, la simulación de Monte Carlo y el bootstrapping. Los resultados sugieren una ligera disminución de la satisfacción académica de los estudiantes durante la transición de la modalidad a distancia establecida durante la pandemia al aprendizaje presencial. Finalmente se presenta las implicancias, limitaciones y conclusiones.
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Salas‐Pilco, S. Z., Yang, Y., & Zhang, Z. (2022). Student engagement in online learning in Latin American higher education during the COVID‐19 pandemic: A systematic review. British journal of educational technology, 53(3), 593-619. https://doi.org/10.1111/bjet.13190
Salmani, N., Bagheri, I., & Dadgari, A. (2022). Iranian nursing students experiences regarding the status of e-learning during COVID-19 pandemic. Plos one, 17(2), e0263388. https://doi.org/10.1371/journal.pone.0263388
Turnbull, D., Chugh, R., & Luck, J. (2021). Transitioning to E-Learning during the COVID-19 pandemic: How have Higher Education Institutions responded to the chal-lenge?. Education and Information Technologies, 26(5), 6401-6419. https://doi.org/10.1007/s10639-021-10633-w
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Xu, T., & Xue, L. (2023). Satisfaction with online education among students, faculty, and parents before and after the COVID-19 outbreak: Evidence from a meta-analysis. Frontiers in psychology, 14, 1128034. https://doi.org/10.3389/fpsyg.2023.1128034
Al Luhayb, A. S. M. (2023). The bootstrap method for Monte Carlo integration inference. Journal of King Saud University-Science, 35(6), 102768. https://doi.org/10.1016/j.jksus.2023.102768
Al Zahrani, E. M., Al Naam, Y. A., AlRabeeah, S. M., Aldossary, D. N., Al-Jamea, L. H., Woodman, A., ... & Elsafi, S. H. (2021). E-Learning experience of the medical profession’s college students during COVID-19 pandemic in Saudi Arabia. BMC medical education, 21(1), 443. https://doi.org/10.1186/s12909-021-02860-z
Almazova, N., Krylova, E., Rubtsova, A., & Odinokaya, M. (2020). Challenges and opportunities for Russian higher education amid COVID-19: Teachers’ perspective. Education Sciences, 10(12), 368. https://doi.org/10.3390/educsci10120368
Aman, S., Aziz, N., & Abbas, M. (2023). Student satisfaction in higher education: A systematic review examining its impact on institutional growth and comparative dimen-sions. Journal of AppliedMath, 1(3). https://doi.org 10.59400/jam.v1i3.91
Aristovnik, A., Karampelas, K., Umek, L., & Ravšelj, D. (2023). Impact of the COVID-19 pandemic on online learning in higher education: a bibliometric analysis. Frontiers in Education, 8, 1225834. https://doi.org/10.3389/feduc.2023.1225834
Behera, A. K., de Sousa, R. A., Oleksik, V., Dong, J., & Fritzen, D. (2023). Student perceptions of remote learning transitions in engineering disciplines during the COVID-19 pandemic: a cross-national study. European Journal of Engineering
Cramarenco, R. E., Burcă-Voicu, M. I., & Dabija, D. C. (2023). Student perceptions of online education and digital technologies during the COVID-19 pandemic: A systematic review. Electronics, 12(2), 319. https://doi.org/10.3390/electronics12020319
Culebro Castillo, Karina. (2023). Percepciones estudiantiles sobre el regreso a clases bajo la modalidad presencial en una Universidad Pública. RIDE. Revista Iberoamericana para la Investigación y el Desarrollo Educativo, 14(27). e512. https://doi.org/10.23913/ride.v14i27.1552
Elzainy, A., El Sadik, A., & Al Abdulmonem, W. (2020). Experience of e-learning and online assessment during the COVID-19 pandemic at the College of Medicine, Qassim University. Journal of Taibah University Medical Sciences, 15(6), 456-462. https://doi.org/10.1016/j.jtumed.2020.09.005
Fahruddin, F., Jana, P., Setiawan, J., Rochmat, S., Aman, A., & Yuliantri, R. D. A. (2022). Student perception of online learning media platform during the COVID-19 pandemic. Journal of Education Technology, 6(1), 126-132. https://doi.org/10.23887/jet.v6i1.42738
Kerres, M., & Buchner, J. (2022). Education after the pandemic: What we have (not) learned about learning. Education Sciences, 12(5), 315. https://doi.org/10.3390/educsci12050315
Hoss, T., Ancina, A., & Kaspar, K. (2021). Forced remote learning during the COVID-19 pandemic in Germany: a mixed-methods study on students' positive and negative expectations. Frontiers in psychology, 12, 642616. https://doi.org/10.3389/fpsyg.2021.642616
Lynch, M. (2020). E-Learning during a global pandemic. Asian Journal of Distance Education, 15(1), 189-195.
Mahyoob, M. (2020). Challenges of e-Learning during the COVID-19 Pandemic Experienced by EFL Learners. Arab World English Journal (AWEJ), 11(4). https://doi.org/10.24093/awej/vol11no4.23
Nouraey, P., Bavali, M., & Behjat, F. (2023). A post-pandemic systematic review of e-learning: A cross-cultural study. International Journal of Society, Culture & Language, 11(3), 97-114. https://doi.org/10.22034/ijscl.2023.1971247.2799
Nguyen, T. (2021). Insights into Students’ Experiences and Perceptions of Remote Learning During COVID-19. Frontiers in Education, 6, 647986. https://doi.org/10.3389/feduc.2021.647986
Osabwa, W. (2022). Coming to terms with Covid-19 reality in the context of Africa’s higher education: Challenges, insights, and prospects. Frontiers in education, 7, 643162. https://doi.org/10.3389/feduc.2022.643162
Rehman, I. U., Sobnath, D., Nasralla, M. M., Winnett, M., Anwar, A., Asif, W., & Sherazi, H. H. R. (2021). Features of mobile apps for people with autism in a post COVID-19 scenario: Current status and recommendations for apps using AI. Diagnostics, 11(10), 1923. https://doi.org/10.3390/diagnostics11101923
Retamal, F. C., Riquelme, J. M., Manso, V. N., Parra, D. P., Fuentes, L. R., & Mere-llano-Navarro, E. (2023). Percepción de estudiantes de Educación Física respecto al retorno a clases presenciales post confinamiento. Retos: nuevas tendencias en educación física, deporte y recreación, (50), 536-545. https://doi.org/10.47197/retos.v50.99587
Salas‐Pilco, S. Z., Yang, Y., & Zhang, Z. (2022). Student engagement in online learning in Latin American higher education during the COVID‐19 pandemic: A systematic review. British journal of educational technology, 53(3), 593-619. https://doi.org/10.1111/bjet.13190
Salmani, N., Bagheri, I., & Dadgari, A. (2022). Iranian nursing students experiences regarding the status of e-learning during COVID-19 pandemic. Plos one, 17(2), e0263388. https://doi.org/10.1371/journal.pone.0263388
Turnbull, D., Chugh, R., & Luck, J. (2021). Transitioning to E-Learning during the COVID-19 pandemic: How have Higher Education Institutions responded to the chal-lenge?. Education and Information Technologies, 26(5), 6401-6419. https://doi.org/10.1007/s10639-021-10633-w
Wöbbekind, L., Weihe, J., Bóte-Vericad, J. J., & Mandl, T. (2025). Experiences With Online Teaching During COVID-19 in Latin America: Digital Divide, Digital Literacy, and Les-sons Learned. Education for Information, 41(4), 302-317. https://doi.org/10.1177/01678329251340465
Xu, T., & Xue, L. (2023). Satisfaction with online education among students, faculty, and parents before and after the COVID-19 outbreak: Evidence from a meta-analysis. Frontiers in psychology, 14, 1128034. https://doi.org/10.3389/fpsyg.2023.1128034
Publicado
2026-09-26
Cómo citar
Guerrero Neira , H., Galleguillos Cortés, C., Hurtado Cailly, R., & Jiménez Torres, S. (2026). Comparando la satisfacción académica pre y post-pandemia: Caso de estudiantes universitarios en Chile. Ciencia Latina Revista Científica Multidisciplinar, 10(5), 155-176. https://doi.org/10.37811/cl_rcm.v10i5.25851
Número
Sección
Ciencias de la Educación
Derechos de autor 2026 Hanni Guerrero Neira , Carlos Galleguillos Cortés, Rubén Hurtado Cailly, Sergio Jiménez Torres
Esta obra está bajo licencia internacional Creative Commons Reconocimiento 4.0.
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