Calidad de servicio y satisfacción de los estudiantes de una universidad nacional en Lima
Resumen
En las Universidades Nacionales de la ciudad de Lima la calidad de servicio ha reflejado cierta conducta de satisfacción y fiabilidad en los estudiantes. La presente investigación tuvo el propósito determinar si existe relación entre la calidad de servicio y satisfacción de los estudiantes de una Universidad Nacional en Lima, 2022. La metodología fue de tipo básica, cuantitativa correlacional, no experimental de corte transversal, de método hipotético deductivo. La población fue de 68 estudiantes con una muestra calculada de 65 estudiantes. Se empleó la técnica de encuesta y como instrumento el cuestionario, el mismo que fue validado a través de juicio de expertos. El resultado encontrado fue un valor de coeficiente Rho de Spearman = 0,751, en la que se da una correlación significativa, directa y alta entre la calidad de servicio y la satisfacción de los estudiantes de una Universidad Nacional en Lima, durante el período 2022. Esta investigación llegó a la conclusión que la calidad de servicio se relaciona significativamente con la satisfacción de los estudiantes de una Universidad Nacional en Lima.
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Derechos de autor 2023 Reylis Michel Estela-Yomona;Juan Pablo Gómez-Mejía;Adolfo Orlando Blas-Zarzosa;Erich Donato Cano-Seminario;Frank Camborda-Falcón
Esta obra está bajo licencia internacional Creative Commons Reconocimiento 4.0.
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